Refund policy
Returns & Refunds Policy
We sell quality preloved sofas that have been deep cleaned, fully inspected and graded before they reach you. This policy sets out what to expect if something goes wrong — and how we'll put it right.
Our 6-Month Structural Guarantee
Every sofa we sell comes with a 6-month structural guarantee covering the frame, springs and fixings under normal domestic use. This is in addition to your statutory rights under the Consumer Rights Act 2015.
Covered: Frame integrity failures · Spring or suspension failure · Fixing or joint failures
Not covered: Normal cosmetic wear consistent with the graded condition at purchase · Accidental damage · Use in commercial or rental properties (Airbnb, offices, etc.) · Damage from unsuitable cleaning methods
To make a claim: WhatsApp us with a photo and short description of the issue. We'll respond within 48 hours and arrange a repair visit or agree a fair resolution.
Preloved Sofas — What to Expect
All our sofas are preloved. Each one is graded and the condition is described honestly in the product listing before you buy. Cosmetic characteristics consistent with the listed grade — such as minor surface wear, light fading or small marks noted in the description — are not considered defects and are not grounds for a return.
We strongly encourage you to read the full product description and ask us any questions via WhatsApp before purchasing. We're happy to send additional photos or video of any item.
Item Not as Described
If your sofa arrives and is materially different from how it was described in the listing — such as damage that was not disclosed, a structural defect, or the wrong item delivered — contact us within 48 hours of delivery with photos.
We will arrange collection and provide either a full refund or a like-for-like replacement if one is available. We do not charge you for collection in genuine not-as-described cases.
Cancellations & Change of Mind
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery.
If you wish to cancel for change of mind reasons: contact us within 14 days of delivery · the sofa must be returned in the same condition it was delivered in · return delivery is at the buyer's cost unless the item was not as described · refunds are processed within 14 days of the sofa being returned to us.
Please contact us before arranging any return — do not book a courier without speaking to us first.
Damaged on Delivery
Please inspect your sofa at the point of delivery. If you notice damage that was not in the listing description, note it with the delivery driver and contact us within 48 hours with photos. We cannot accept damage claims reported more than 48 hours after delivery unless there is a clear structural defect that was not visible at the time.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer legislation. Our 6-month guarantee is offered in addition to — not instead of — your legal rights.
Contact Us
The fastest way to resolve any issue is via WhatsApp. Message us with your order details and photos and we'll get back to you within 48 hours. You can also reach us via the Contact page.
Revived Sofas — Staffordshire & West Midlands